Please note that due to work restrictions imposed to keep our team safe during the ongoing COVID-19 pandemic, all orders will be shipped on Mondays and Thursdays only.
Local Pickup —
Local pickup is available at our studio & store in Los Angeles, California.
Domestic Shipping —
All domestic orders are shipped via Fedex Ground or Fedex Express Saver.
International Shipping —
All international orders are shipped via Fedex International Economy or DHL Express. All tax, customs and import duties will be levied by the customer’s local government. Any additional taxes and fees are the responsibility of the customer. This can range from 20%–40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.
*Items will ship from Los Angeles, California (United States) or Taipei (Taiwan), with an official invoice declaring the exact total of merchandise purchased in US dollars. All orders will be shipped with insurance. In rare cases when placing a large multiple item order, please note that your order may arrive from two locations with two separate tracking numbers. If you have questions about your shipment, please email firstname.lastname@example.org.
All orders will be processed within 4 business days upon payment approval, excluding weekends and holidays. Please note that due to the ongoing COVID-19 pandemic, all orders will be shipped on Mondays and Thursdays only.
Orders will be shipped according to customer’s specified address and require a signature for delivery. Building Block is not responsible for items delivered to incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.
Building Block is not responsible for any lost or stolen merchandise incurred upon shipping. All stated shipping times are an estimate and not a guarantee. Shipping speeds for International orders are not guaranteed, but most orders arrive within the stated window. Please contact the shipping service directly for a more precise estimate once orders have been dispatched.
All sale items are final sale.
We accept returns or exchanges on any undamaged, unused items within 10 days (postmarked) of delivery date. After 10 days all sales are final. This includes all early purchases intended for holiday gifts. No exceptions.
Our sale footwear items are eligible for exchange only, no returns.
Returns must include all original receipts, tags and accompanying packaging.
Please email email@example.com for a Return Authorization code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an accompanying code.
All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
Refunds will be processed in the form in which payment was received.
Please allow up to 10 days for your refund to process.
We reserve the right to refuse any returned item that does not meet our return policies.