Due to a high volume of orders, please allow up to 7 business days for your order to be shipped following payment approval. Local pick up is no longer available. Orders will be shipped according to customer’s specified address. Building Block is not responsible for items delivered to incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.
Building Block is not responsible for any lost or stolen merchandise incurred upon shipping. All stated shipping times are an estimate and not a guarantee. Shipping speeds for International orders are not guaranteed, but most orders arrive within the stated window. Please contact the shipping service directly for a more precise estimate once orders have been dispatched.
Domestic Shipping —
All domestic orders are shipped via UPS, Fedex Ground or Fedex Express Saver.
International Shipping —
All international orders are shipped via UPS International Economy or DHL Express. All tax, customs and import duties will be levied by the customer’s local government. Any additional taxes and fees are the responsibility of the customer. This fee can range from 20%–40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.
Items will ship from one or both of our fulfillment locations: Lake Forest (United States) or Taipei (Taiwan), with an official invoice declaring the exact total of merchandise purchased in US dollars. All orders will be shipped with insurance. In rare cases when placing a multiple item order, please note that your order may arrive from two locations with two separate tracking numbers. If you have questions about your shipment, please email email@example.com.
Returns & Exchanges —
All items are FINAL SALE. We will not be accepting any requests for returns or exchanges at this time. Once items have been purchased they are no longer eligible for cancellation.
All existing coupons, gift cards and store credit must be used by December 31, 2023. No refunds will be given for any unused store credit or coupons previously issued.
Any requests made for repairs will be accepted until December 31, 2023. Beginning 2024, we will no longer be able to attend to customer inquiries for repairs.
- Please note, at this time we have a 2 item limit per style. Thank you for your understanding.